Refund policy

Returns & Refunds
Every order is packed by hand in Birmingham and checked before it leaves us. If something isn't right, write to us at info@ambrosia-nektar.com with your order number. We read every email, and we will figure it out together.

Opened food is final sale
Olive oil, honey, oregano, herbal tea, saffron and pomegranate juice are food. Once a seal is broken, we cannot take it back, for your safety and for the next customer's. Opened food is final sale, unless it reached you damaged or defective, or you received the wrong item.

Unopened items: 30 days
You can return items within 30 days of delivery if they are:
- sealed and unused
- in their original packaging
- from an order you can give us the number of
To start a return, email info@ambrosia-nektar.com with your order number and the items. Once we approve it, we send you the return address and instructions. Please don't ship anything before that, because we cannot accept returns we haven't approved. Return shipping is paid by you. Use a tracked service, since the parcel is your responsibility until it reaches us.
Gift cards and items marked final sale cannot be returned.

Damaged on arrival
If your order arrives damaged, take photos before you throw anything away: the outside of the box, the shipping label, and the damaged products with the packaging inside. Email them with your name and order number to info@ambrosia-nektar.com within 7 days of delivery. We send you a replacement or refund the damaged items. The details are in our Shipping Policy.

Wrong item or defective product
If we sent the wrong item, or a product is defective, email us within 7 days of delivery with your order number and photos. We send a replacement or refund it, at no shipping cost to you. Our mistake, our cost.

What is not a defect
Every harvest is different, so colour, aroma and pepper change from year to year. Olive oil turns cloudy or thick in the cold and clears again at room temperature. Raw honey crystallizes, which is a sign it was never heated. None of this is a defect. If something tastes or smells wrong to you, write to us anyway.

Sets
Sets are priced as sets. Return the whole set, unopened, for a full refund. If you return part of a set, we refund the set price minus the regular price of what you keep.

Subscriptions
Skip, move or cancel from your account before the next charge. A delivery that has already shipped follows this policy. See our Cancellations Policy.

Pre-orders
Cancel any time before your order ships, for a full refund.

Refused or undeliverable parcels
If a parcel comes back to us refused or undeliverable, we refund the products once they are back with us in sellable condition. We deduct the original shipping and any return fees the carrier charges us.

Canada
Duties and taxes are paid to Canadian authorities, so we cannot refund them.

Refunds
When your return arrives and we have checked it, we email you. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

Nothing in this policy limits the rights you have under U.S. or Canadian consumer law.