Shipping policy

Domestic Shipping
We offer free standard shipping on domestic orders of $45 and over, valid for the contiguous United States only. This offer does not apply to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, the Marshall Islands, or any other U.S. territories or freely associated states. Standard shipping on domestic orders under $45 is a flat $7.99.
Please allow 2–3 business days for your order to be processed and shipped. This excludes weekends and holidays. We appreciate your patience!

Shipping Address
Please make sure your shipping address is complete and correct when you place your order: street, apartment or suite number, city, state and ZIP code. We ship to the address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, we will resend it once you confirm the correct address, and the additional shipping cost is charged to you. If a package is lost because of an incorrect or incomplete address, we cannot replace or refund it.
That said, we want every customer to be happy with their order. If something went wrong, write to us at info@ambrosia-nektar.com. We always have an open ear, and we will figure something out together.

Carriers
We ship with UPS, USPS or FedEx. Every order is packed by hand and checked before it leaves us. Once the carrier has scanned your parcel, it is in the carrier's care, and Ambrosia-Nektar is no longer responsible for loss or damage in transit. Any such loss or damage is handled as a claim with the carrier.

Damaged on Arrival
If your order arrives damaged, please take photos before you reach out to us, and before you throw anything away:
- the outside of the box
- the shipping label
- the damaged products and the packaging inside
Please keep the box and packaging for a few days, as the carrier may ask to inspect them. Then email the photos with your name and order number to info@ambrosia-nektar.com within 7 days of delivery, and we will take it up with the carrier. Without photos, the carrier will not accept a claim, and we cannot help. The same goes for damage reported more than 7 days after delivery.

International Shipping
Currently, Ambrosia-Nektar ships internationally only to locations in Canada. Please note that customers are responsible for shipping costs and any applicable taxes and duties.

Sales Price Protection
As a small company, we do not offer price protection for orders placed before our sales start.

Returns and Exchanges
Due to health and safety concerns, all food items are final sale and cannot be returned. We want our customers to be happy. If for any reason you are not happy with your order, please reach out to info@ambrosia-nektar.com.

Discounts
Discounts can be applied by entering the code at checkout. If your order contains a subscription item, you will not be able to use the discount code on the other items.

Order Status
When your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Package Not Received
Marked as delivered, but not there? Please check around your door, with neighbors, and at your building's mailroom or front desk, and give it one more business day; carriers sometimes mark a package delivered before it arrives. If it still hasn't turned up, email info@ambrosia-nektar.com with your name and order number, and we will ask the carrier to investigate the delivery.
No tracking updates, or not delivered within 10 business days of your shipping confirmation email? Email us with your name and order number, and we will open a trace with the carrier.
Once tracking shows the package as delivered to the shipping address you entered at checkout, it is no longer in our care or the carrier's. We cannot replace or refund packages lost or taken after delivery.